WASHINGTON (DC News Now) - Losing your mail or not receiving mail from a government agency or your bank because of a wrong or outdated mailing address can be a bit of a headache.
Now, a D.C.-based tech company is helping by simplifying and automating return mail with the help of artificial intelligence. Their software returnmail.ai aims to change the game and help both government agencies and other organizations make the return mail process more efficient.
"We reduced the processing time by more than 80% and the costs by more than 50%," said Almustafa Almo El Hillo, co-founder of Sapphire LLC.
Sapphire LLC was co-founded by El Hillo and Deron Cooper. DC News Now asked the founders the reason behind the idea of trying to help the outgoing mail process, and they said it began by watching DC Oversight hearings.
Over hours of just listening to the oversight hearings, I came across agency heads talking about return mail and the return mail issue, and we decided to do a deeper dive into return mail," Cooper said. "It's a big issue for many large organizations, not just government agencies.
From there, the pair developed returnmail.ai.
It allows companies or agencies to scan return mail envelopes, then AI reads the uploaded envelopes and checks USPS data for any address change on file.
"If they have, it will immediately update your database. If they haven't, it will trigger automatic AI outreach. So it will send each of them a text email, an AI voice call, and all with the goal of securing a corrected address," said El Hillo..The AI voice call is at the cutting edge of speech-to-speech AI right now, and it feels like you're speaking to a human, and you can interact with it as if you were talking to a real person. And those emails are customized. In every organization's setting to have their branding and their logos and make the recipient feel as if the email is coming directly from them.
Tosin Fakiled from DC News Now asked about the technology behind how the software works.
"We have OCR, which stands for Optical Character Recognition. That's how the AI is reading the outside of these envelopes, extracting that data and understanding which recipient in your database needs to be corrected. And then we have NLP; Natural Language Processing, which plays a role in the AI voice call and basically allows the AI agent to understand exactly what you're saying and be able to come up with an answer," El Hillo said.
The AI software automates the process, but they say not at the expense of workers.
We're not here to replace humans," Cooper said. "We're here to empower workers to focus on high-value work. So, again, not replacing as the narrative about AI takes shape.
Returnmail.ai will be ready for the market soon.
It has passed all the stress tests, penetration tests, and security audits," El Hillo said. "We're just going to the phase where we're demoing clients.
The founders said there is learning growth space with the product.
"There is also a large machine learning aspect to it. With every cycle that the system goes through and processes envelopes, it learns from that cycle and improves for its subsequent cycle. So, the system is constantly learning as more and more envelopes are processed through it," El Hillo said.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.For the latest news, weather, sports, and streaming video, visit DC News Now | DC, Virginia, Maryland News, Weather, Traffic, Sports Live.
0 comments:
Ikutan Komentar